Privacy Policy

Who we are

This website is operated by Backcountry Excavation LLC, a Washington limited liability company (UBI 606215064) based in Chelan, Washington. You can reach us on (509) 421-1539.

What we collect

We collect only what you choose to send us.

• Estimate requests. If you fill in the estimate form we receive your name, phone number, email address if you give one, the project location and nearest town, your access notes, the type of work, your description of the job, your timeline and your preferred way of being contacted.
• Photos. If you text us photos of the site, they’re kept privately and used only to work out your job. They aren’t published.
• Calls and texts. If you call or text us, we have your phone number and whatever you tell us.

This website currently runs no analytics and sets no cookies of its own. If that changes, this policy will be updated before it does.

What we use it for

We use what you send us to answer your request, quote the work, carry out the work if you hire us, and keep the records a contractor is required to keep. That’s it.

What we don’t do

• We don’t sell your information. Not to anyone, ever.
• We don’t rent, trade or share it for anyone else’s marketing.
• We don’t add you to a mailing list because you asked for a quote.

Who else sees it

Your request passes through the services that deliver our web form, store attached photos and run our phone and email, and may be shared with a supplier or subcontractor where that’s needed to do your job, such as a utility locator. We may also disclose information where the law requires it.

How long we keep it

Requests that don’t turn into work, and their photos, are kept while they might still be useful and then deleted. Records relating to work we carried out are kept for as long as Washington law and our insurer require.

Your choices

Ask us to stop contacting you and we’ll. Ask us what we hold about you, or ask us to correct or delete it, and we’ll do that too. Call (509) 421-1539. Washington residents may have additional rights under state law.

Text messages

If you give us your number through the estimate form, or by calling or texting us, we may send you text messages about your project. That includes replies when we miss your call, estimate follow ups, scheduling and arrival times, and from time to time a note about our availability or a request for a review.

Message frequency varies by job. Message and data rates may apply. Reply STOP at any time to stop receiving messages and HELP for help. Consent to receive messages isn’t a condition of hiring us. We never sell or share your number with anyone for their own marketing.

Children

This site is meant for people hiring a contractor. We don’t knowingly collect information from children under 13.

Changes

If we change how we handle your information, we’ll update this page and change the review date at the top.